Following the closure of Community Pharmacy 1 Baton Rouge’s first Black-owned closed-door pharmacy, the city began to see an increase of pharmacies opening around the city and particularly in North Baton Rouge.
Community Pharmacy focused on providing prescription drugs through health care providers like nursing homes and mental health facilities rather than directly to individual consumers. It wasn’t until 2008 that Baton Rouge customers would have other options for purchase medicine instead of at big-box pharmacies like Rite Aide and Walgreen’s. That year, Kimberly Murphy Paul, a registered pharmacist, opened Noah’s Pharmacy in Brusly, La. This has led the way to a type of surge in Black pharmacies opening in the city.
According to state records, Belford Johnson and Duston Stacia, PharMD, became owners of Affordable Pharmacy in 2009. In 2015, Johnson and Jabari Alexander open a second location on Gardere Lane, Brent Landry opened Brent’s Pharmacy in Mid-City Baton Rouge. In February 2017, Eric Peters, PharMD, opened Lagniappe Pharmacy on Drusilla Lane while operating two locations in Gonzales since 2014.
Each pharmacy has unique service or distinction. Noah’s Pharmacy has a digital app. Brent’s Pharmacy is a Health Mart franchise. Affordable Pharmacy, which offers free delivery, has earned AIDS Drug Assistance Programs credentials. All locations of Lagniappe Pharmacy has online prescription refills.
The area will see its sixth Black-owned pharmacy, Parker’s Pharmacy, open in the Broadmoor Shopping Center on Florida Blvd this month. Owner Orlando J. Palmer Jr., Pharm, and brother Kyle will operate the new location which Orlando calls their “first”.
Orlando Palmer is a graduate of Xavier University of Louisiana College of Pharmacy with a doctor of pharmacy.
How would you describe what you do? As owner and Pharmacist in Charge, I am responsible for the day to day business aspects of the pharmacy. From filling patient prescriptions, counseling patients on their medication, training, coaching and managing employees.
How did you get started? I’ve always known that one day I would start my own community pharmacy. My brother and I have been planning our vision for Parker’s Pharmacy for over two years. We both left Baton Rouge after high school to pursue college and professional goals. After 10 plus years away, we collectively decided that Baton Rouge was where we needed to be to continue our vision.
Where did your interest in pharmacy start? I always had an interest in healthcare growing up. I was going to be a pediatrician, anesthesiologist or pharmacist. The first two years of Pre-Med/Pre-Pharmacy college curriculum was the same. I decided to become a pharmacist and the rest is history.
My pharmacy career consisted of retail pharmacy experience (Walgreen’s and CVS Pharmacy) and nuclear pharmacy experience (PETNET Solutions, a Siemens Company). Managing a nuclear manufacturer was very rewarding. Every single day, we assisted in the diagnosis and management of various cancer and Alzheimer’s disease patients.
Why did you choose Baton Rouge? Baton Rouge is home, born and raised. My brother and I collectively made the decision to move back to Baton Rouge to grow our family and business.
Why the Broadmoor area? The Broadmoor area needs a community pharmacy. It met all of our target site selection criteria. We have other Parker’s Pharmacy locations planned for the Baton Rouge area.
What is most challenging aspect of your business? Poor service in business has been a documented issue. This include the retail/community pharmacy industry. It will be a challenge to decondition patients, to choose a better pharmacy experience, from the only thing they may currently know.
What’s most rewarding? Improving patient health outcomes of family, friends and the community where I was born and raised.
What are two things you wished everyone understood about pharmacy and medicine? Pharmacy, specifically prescription medications, is only one main component to improving and managing your health. Healthier food choices, diet, physical exercise, smoking cessation are also key components. The world of medicine will constantly evolve and Parker’s Pharmacy will be there for their patients to help guide them through those times.
What do you think is the most important aspect of pharmacy? This is a tough question. I have gone back and forward with education and adherence as the most important aspects of pharmacy. Ultimately, I conclude education. Educating your patients on their new or current medication regimen and course of therapy. This includes directions, side effects, drug-drug interactions, drug-food interactions, any additional supplements needed, nutritional education, etc. The more time you take to educate your patients will ultimately improve adherence to medication. It’s a direct correlation to improved patient health outcomes.
What are your goals or future plans? My goal is to provide an exceptional pharmacy experience to all patients. This includes customer service, education and awareness and improving the overall health of my community. We have plans for multiple Parker’s Pharmacy locations around the Baton Rouge metro area.
Who works with you in the pharmacy? My brother Kyle Palmer is co-owner of Parker’s Pharmacy. His role is Director of Community Outreach Services. We also employ a team of pharmacist and pharmacy technicians.
Should you (a pharmacist) be asked clinical questions? How do you handle clinical questions when asked? Every single day a pharmacist answers clinical questions. The intense college curriculum, clinical rotation requirements, national and state board exams and work experience allows pharmacist to continue to be one of the most trusted professionals. If a pharmacist is unable to pull up information from memory, there are ample clinical resources readily available.
What unique business relationships or partnerships do you have in Baton Rouge? As we launched our business venture, we have partnered and aligned our services with many great organizations. These organizations are top notch when it comes to execution and results. Off the top of my head they include:
1. The BYAN Group led by Courtney Scott for strategic planning and marketing
2. The Baton Rouge Area Chamber for business development
3. The Maxine Firm led by Ellen McKnight for nutritional support and logistics
4. The CEO Foundation led by Jasiri Basel for community outreach
5. Louisiana Healthcare Services led by Dr. Leah Cullins and Nicole Thomas for clinic services
Why are you here? I love this question. This venture is way bigger than the impact of a neighborhood pharmacy on a community. My brother and I are here to build and strengthen our hometown community of Baton Rouge. We are here to provide HOPE to the community where we were born and raised, specifically 70805.
By Candace J. Semien
Jozef Syndicate reporter